Managing invoices and payments for your Klyra subscription
Where to find invoices, how to change your payment method and what to do if a payment fails.
Every invoice tied to your Klyra subscription is gathered in a single archive you can consult at any time, together with payment status and your organisation tax details. Knowing where to act avoids delays when a payment fails.
Finding and downloading an invoice
Every invoice issued for subscription renewal or for enabling a module appears in the archive with date, amount and payment status. You can download it as a PDF for your accounting at any time, even months after it was issued.
Updating payment method and tax details
Credit card, IBAN and your organisation tax details are updated from the same section. Invoices already issued are not recalculated, but the new method is used from the next billing cycle onward.
- Changing credit card or debit method
- Updating company name and VAT number
- Billing address per site or per organisation
Failed payment
If a charge fails you receive a notification and a grace period to update your payment method before access to advanced features is suspended. During this period your data stays safe and nothing is deleted.
Cosa trovi in questa guida
- subscription invoices
- payment method
- failed payment
- tax details
- billing cycle
Passaggi
- Go to Administration, then Subscription, then Invoices.
- Find the invoice you need in the date-sorted list.
- Download it as a PDF if needed for accounting.
- To update payment, open Payment method.
- Enter the new card or IBAN details.
- Confirm and check that the status returns to normal.
Problemi frequenti
- An invoice is missing from the list → it may still be processing → wait a few hours and reload the page.
- A payment is marked failed but the card is valid → the issue is often a spend limit or a bank block → contact your bank before retrying.
- Tax details on the invoice are wrong → update company name and VAT number before the next invoice is issued, already issued ones cannot be changed.
- You lost access to a module after a failed payment → update the payment method, access is restored on the first successful charge.
Domande frequenti
Can invoices be emailed automatically?
Yes, every issued invoice is sent to the email address set in your billing details.
What happens if I change VAT number mid-year?
Update your tax details before the next renewal: subsequent invoices use the new details, past ones stay unchanged.
How long before a module is suspended for failed payment?
A grace period is communicated by notification and email at the time of the missed payment.
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