Changing or cancelling your Klyra subscription

Changing plan

Upgrading is immediate and unlocks new features right away. Downgrading instead requires checking that no module or feature in use would be disabled, to avoid losing access to active data or processes without notice.

Cancelling the subscription

Cancellation is done from the subscription section and takes effect at the end of the current billing cycle: until that date the app remains fully functional. No automatic charge occurs after the cancellation date.

• Cancellation is not immediate: it applies until end of cycle
• You can undo the cancellation until it takes effect
• No charges after the end-of-service date

What happens to your data

After cancellation your organisation data stays kept for a period defined in the privacy and security policy, so you can still export it or reactivate the account if you change your mind. After that period, data is permanently deleted, unless longer legal retention obligations apply.

Cosa trovi in questa guida

• subscription cancellation
• plan change
• module suspension
• data retention after cancellation
• notice period

Passaggi

1. Go to Administration, then Subscription.
2. To change plan, open Change plan and choose the new tier.
3. Review the list of features that would change before confirming.
4. To cancel, open Cancel subscription.
5. Read the actual end-of-service date before confirming.
6. If needed, export the data you want to keep before the deadline.
7. Confirm the cancellation or undo it if you change your mind before the stated date.

Problemi frequenti

• You cancelled by mistake → you can undo the cancellation until the end of the billing cycle, from the same subscription section.
• A module you used is missing after downgrading → the lower plan does not include it → re-enable it individually or revert to the previous plan.
• Data is no longer visible long after cancellation → once the retention period passes, data is permanently deleted → always export before cancelling if you will need it later.
• Cancellation does not appear confirmed → check the confirmation email sent to the billing address, it may be in spam.

Domande frequenti

Guide collegate

• Choosing a Klyra plan and enabling add-on modules
• Managing invoices and payments for your Klyra subscription
• Exporting or deleting a person’s personal data