Help & support

Account activation, first sign-in and initial setup.

• Getting started with KlyraOS: your first steps
• Invitation and first login to KlyraOS: step-by-step guide
• Profile, personal PIN and notifications: initial setup

Your home screen: cards, quick actions and QR scanning.

• KlyraOS dashboard: how to read and customize it
• Customising the KlyraOS dashboard cards
• Quick actions and QR scanning from the KlyraOS dashboard

Your business structure: sites, departments, teams and settings.

• Organization and locations in KlyraOS: setup guide
• Creating a location in KlyraOS: details, hours and contacts
• Managing brands and banners across locations in KlyraOS

Who gets in, what they can do and where.

• Users, roles and permissions in KlyraOS: who gets in and what they can do
• Inviting someone to KlyraOS and managing invitation expiry
• Configurable roles and access levels in KlyraOS

Plan the work, handle availability and leave.

• Shifts and planning in KlyraOS: overview
• Creating Shifts and Assigning Staff in KlyraOS
• Managing Availability, Leave and Time-off Requests

Clock in, breaks and clock out from on-site stations.

• Time clock in KlyraOS: Station overview
• Clocking In, Break and Out from Station
• Pairing a Tablet as Station with the Site Code

Checks, temperatures, cleaning and hygiene records.

• HACCP in KlyraOS: how the food safety module works
• Daily HACCP tasks and deadlines in KlyraOS
• Recording HACCP temperatures: manual and sensor-based

Record deliveries and documents with a photo or PDF.

• Goods receiving: how to log deliveries and invoices
• Recording a delivery: document photo or PDF
• Automatic OCR reading of the receiving document

Supplier records, price lists and restock requests.

• Suppliers and orders: how restocking works in KlyraOS
• Supplier records and price lists in KlyraOS
• Restock requests with a suggested quantity

Catalogue, Stock, counts, losses and price analysis.

• Stock: catalogue, live stock, counts and losses in KlyraOS
• Product catalogue: sheets, units and categories
• Stock: open line and sealed reserve in the warehouse

From the incoming batch to the plate served.

• Traceability overview: batches, expiry and QR codes
• Create a batch on delivery or in production
• Open a pack and manage shelf life with FEFO

Recipe sheets, costs, allergens and production.

• Recipes overview: recipe sheets and food cost
• Create a recipe sheet with ingredients and sub-recipes
• Allergens and nutrition values calculated from the recipe

Production orders, runs and transfers.

• Production in KlyraOS: a complete guide to orders, runs and yields
• Store link orders: operators, PINs, QR and receiving
• Store orders: Excel sheet, day view, end of day and full cycle

Templates, Brother QL-810Wc and print queue.

• Labels in KlyraOS: templates, Brother QL-810Wc and the print queue
• Set up label templates for your organisation
• Connect and configure a Brother label printer

Till connection and daily sales.

• POS overview: connecting your till to KlyraOS
• Connecting your till (POS) to KlyraOS: how it works
• Mapping sites and products between the till and KlyraOS

Cash closures, invoices and imports.

• Finance overview: cash closures, payments and invoices
• Recording a daily cash closure
• Setting up payment methods accepted on site

Employee files, contracts, documents and signatures.

• People and HR in KlyraOS: an introductory guide
• Employee file: personal data, role and documents together
• Employment contracts: create, amend and keep history

Team board, messages and notifications.

• Communication in KlyraOS: team board, chat and notifications
• Team board: post announcements for the whole team
• Direct and group messages: communicate in real time

The assistant that answers and prepares operations.

• KlyraOS Assistant: an overview to get started
• KlyraOS Assistant: what it can do and how to ask
• Confirmed actions: the assistant never acts on its own

The on-site tablets for clocking and kitchen work.

• Station: your shared site workspace
• Installing Station on a site tablet
• Pairing Station with the site code

Installation, camera and offline use.

• Phone and tablet apps: an overview to use KlyraOS on the move
• Install KlyraOS on phone and tablet and sign in
• Camera and notification permissions in the KlyraOS app

Plans, included features and limits.

• Subscription and billing: the overview
• Choosing the KlyraOS plan for each location
• Invoices, payment method, and billing tax details

Personal data, access and activity log.

• Privacy, security and compliance in KlyraOS: an overview
• Personal data KlyraOS processes and how long it is kept
• Activity log and access control in KlyraOS

Common errors and how to ask for help.

• Troubleshooting in KlyraOS: a general guide
• KlyraOS page not loading or showing blank content
• Camera, QR scanner or printer not working