Direct and group messages: communicate in real time

Direct messages

You can message a colleague directly about an operational question: the conversation stays private between the two participants.

Work groups

Groups gather a department or a specific project: useful to coordinate a site opening, an event or an extra shift.

• Department group (kitchen, floor, warehouse)
• Group for an event or special shift
• Group between managers across sites

Mentions and attachments

You can mention a person to draw their attention to a specific message and attach photos or documents directly in the chat.

Recommended usage limits

For official procedures or communications that everyone must read, use the board: chat is meant for quick exchange, not permanent documentation.

Cosa trovi in questa guida

• internal chat
• direct messages
• work groups
• mentions
• attachments
• push notifications

Passaggi

1. Open Communication and select Messages
2. Search for the desired person or group
3. Write the message and attach a file if needed
4. Use @ to mention someone
5. Send and check the recipient's received notification
6. Archive the conversation when no longer needed

Problemi frequenti

• The message does not arrive → recipient turned off push notifications → check the notification preferences on their profile
• Too many scattered messages → chat used for official procedures → move important content to a board announcement
• Cannot find an old message → conversation archived → search among archived chats

Domande frequenti

Guide collegate

• Team board: post announcements for the whole team
• Notification preferences: only get what you need
• Plan the shifts