PIN and password: how to reset them
The difference between the Kiosk and Station PIN and your account password: how to set them, change them and what to do if you lose them.
PIN and password do different jobs but are often mixed up: the password unlocks your account on the website and app, while the six-digit PIN is only for on-site fixed stations. This guide sums up where to set them, who can reset them and what to do if something goes wrong.
What the PIN is and where it is used
The PIN is a personal six-digit code used only on Kiosk and Station for quick access: clocking in, opening recipes or logging HACCP checks on the venue’s fixed devices. It does not work to sign in to the website or the phone app — that always requires your account password.
Setting or removing the PIN from your profile
In your profile you’ll find the "Quick access PIN (Station and Kiosk)" box. Enter your new six-digit PIN in "New PIN (6 digits)", repeat it in "Confirm PIN" and press "Save PIN". If you no longer want quick access, you can remove it with "Remove PIN": from that point on, Kiosk and Station will require another sign-in method until you set a new PIN.
- The PIN must be exactly six digits
- It is tied to you, not to a single device
- Never share it with colleagues
Who can reset the PIN
You can always change it yourself from your profile. If you can’t access it, a manager or administrator can set you a new PIN directly from Kiosk or Station, so you can get back to work without waiting to regain access to the website.
Changing your account password
You change the password from your profile, in the account security section, or from the sign-in screen using the "forgot password" link, which sends an email with instructions. If you can’t change it yourself, an administrator can reset it for you from your profile in Users and permissions.
If you lose access to your email
Password reset messages and any new invites always go to the email address on your profile: if you no longer have access to that inbox, you won’t be able to complete recovery on your own. In that case, tell an administrator, who can fix the address on your record and reset your password directly from the users section.
What this guide covers
- kiosk station PIN
- account password
- reset PIN
- password recovery
- login security
- user profile
Steps
- Open your profile from the website or the app
- For the PIN, go to the "Quick access PIN (Station and Kiosk)" box
- Enter and confirm the new six-digit PIN, then press "Save PIN"
- For the password, open the account security section and set a new password
- If you’ve lost access to both, ask an administrator to help from the users section
Common issues
- The PIN entered on Kiosk is rejected → PIN expired or never set → reset it from your profile or ask a manager
- You can’t sign in to the website with your PIN → the PIN only works on Kiosk and Station → use your account password instead
- The password reset email never arrives → the email address is no longer valid → ask an administrator to fix it and reset the password
- The saved PIN doesn’t match the confirmed one → the two fields didn’t match when saving → repeat the step and check both fields
Frequently asked questions
Are the PIN and the password the same thing?
No: the password unlocks your account on the website and app, the six-digit PIN is only for quick access on Kiosk and Station.
Can I use the PIN to sign in to the app on my phone?
No, the PIN only works on Kiosk and Station devices paired to a location, not on the personal app or the website.
Who can reset my PIN if I forget it?
You can reset it yourself from your profile; if you can’t access it, a manager or administrator can do it directly from Kiosk or Station.
What if I’ve also lost access to my email?
Contact an administrator: they can fix the email address on your record and reset your password from the users section.
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