No till connected: sync errors and how to fix them
How to interpret the "no till connected" message, read the sync queue, and fix the most common POS connection issues.
When the dashboard shows "no till connected" or sales stop coming in, the problem is almost always the connection between the POS and Klyra, not the data itself. A structured check restores the flow without losing sales already recorded on the till.
What "no till connected" means
This message appears when Klyra has not received any communication from the till for a while. It does not mean sales are lost: in most cases they remain recorded on the POS and get imported as soon as the connection resumes.
Reading the integration status
The till connection page shows the integration status and the time of the last successful sync. A status stuck for hours during opening time signals a problem worth checking right away.
- Active status with a recent sync: everything is fine
- Pending status: possible temporary delay
- Not connected status: action needed
Most common causes
The most frequent cases involve an unstable site internet connection, an expired or revoked integration key, or a POS system update that invalidated the previous connection.
Restoring the connection without losing data
In most cases, restoring internet access or regenerating the integration key is enough: sales rung up on the POS during the outage are imported automatically at the next successful sync cycle.
Cosa trovi in questa guida
- no till connected
- POS sync errors
- pending sales queue
- till reconnection
- integration status
- POS troubleshooting
Passaggi
- Open Point of sale and check connection status.
- Check the site’s internet connection.
- Check the time of the last successful sync.
- If the integration key has expired, regenerate it.
- Reconnect the till following the authorisation steps.
- Wait for the first sync cycle and confirm sales arrive.
- Check that sales from the outage period have been recovered.
Problemi frequenti
- Dashboard shows "no till connected" since the start of the day → site internet connection missing or unstable → check the router and network before reconnecting.
- Yesterday’s sales are not imported → integration key expired overnight → regenerate the key and restart the connection.
- Sync resumes but sales remain incomplete → outage happened during a partial send cycle → wait for the next cycle before treating the data as final.
- Connection shows active but with no recent sales → POS reassigned to a different site after an update → check the site assignment in the POS configuration.
Domande frequenti
Are sales made during the outage lost?
No, they remain recorded on the till and are imported automatically as soon as the connection resumes.
Do I need to redo the whole setup after an outage?
Usually not: restoring the connection or regenerating an expired key is normally enough.
How do I know if it’s a network or a POS problem?
Check the site’s internet connection first; if it’s fine, the issue is likely the integration key or the POS itself.
Who should I contact if the problem persists?
Check the status on Klyra’s side first, then contact the till system provider’s support if the error stays on the POS side.
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