Requesting and Approving Time Clock Corrections
How to request a correction when a clock event is missing and how managers approve or reject the request.
It can happen to forget a clock event or find an incorrect entry on the timesheet. Klyra lets the person request a correction from the app, which the manager reviews before it enters the hours calculation.
When to request a correction
The most common requests involve a forgotten clock-out, a Kiosk temporarily offline at the time of clocking, or a recorded time that does not match what was actually worked due to a technical issue.
A correction never replaces the real clock event from Kiosk or Station: it remains a tool to fix an anomalous entry, not an alternative way of reporting presence.
How to submit the request
From their timesheet in the app, the person selects the affected day, indicates the correct time and a short reason. The request shows as "pending" until the manager reviews it.
- Select the day and time to correct
- Reason mandatory for every request
- Request status always visible to the person
Manager approval
The manager sees all pending requests in one list, comparing the recorded time with the proposed one. Approving updates the timesheet automatically; rejecting sends the person a notification with the reason.
Cosa trovi in questa guida
- time clock correction
- forgotten clock-out
- manager approval
- timesheet
- time anomalies
- correction history
Passaggi
- Open your timesheet and find the day to correct
- Select "request correction" on the affected clock event
- Indicate the correct time and the reason
- Submit the request
- The manager reviews it from their corrections panel
- You receive the approval or rejection notification
Problemi frequenti
- The request stays "pending" for a long time → the manager has not yet reviewed the corrections panel → follow up directly or check permissions of who should approve it
- The timesheet does not update after approval → syncing takes a few minutes → refresh the app or wait for the automatic recalculation
- The request is rejected without a clear reason → the manager did not add a note when rejecting → ask the manager directly for clarification
- Multiple requests are sent for the same day → duplicate requests were made with different times → check the history before submitting a new one
Domande frequenti
Who can request a correction?
Anyone who clocked in via Kiosk or Station can request a correction on their timesheet from the personal app.
Can I correct a clock event from more than a month ago?
It depends on administration settings: some organisations limit the period within which corrections can be requested.
Can the manager edit the timesheet directly without a request?
Yes, with the right permission they can intervene directly on the timesheet, but the action is still logged in the history.
Do approved corrections affect payroll calculation?
Yes, once approved they update the timesheet used for the payroll export.
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