Set HACCP email and push notifications
Choose which HACCP alerts arrive by push or email for overdue tasks, temperatures, corrective actions and expiry dates.
HACCP preferences are personal: each user chooses which alert types to receive and through which channel. They reduce noise without hiding critical events from sites where that person has an active role.
Four alert types
Configure overdue tasks, out-of-range temperatures, new corrective actions and products nearing expiry separately. Each type can use push, email, both or neither.
Personal preferences and site access
Choices apply to the signed-in account. An alert is sent only when the person has an active role at the affected site; changing your preferences does not affect other managers.
Avoid repeated alerts
Klyra groups similar events to prevent notification fatigue, with a different quiet period for each event type. The event still remains visible in the app when a duplicate notification is suppressed.
Check global channels
An enabled HACCP channel cannot work when push or email is disabled in general account preferences, or when the device blocks notifications. Check both levels.
What this guide covers
- HACCP notifications
- push alerts
- email alerts
- temperature out of range
- expiry dates
Steps
- Open HACCP > Settings > Notifications
- Choose push, email or both for each alert type
- Disable only alerts that are not relevant to your duties
- Save your changes
- Also check general preferences and device permissions
- Run a test event when configuring a new workstation
Common issues
- No push alert → general notifications or device permission are disabled → enable both
- No email alert → the general email channel is disabled or the address is outdated → check your profile
- You receive fewer duplicates than expected → anti-noise grouping is active → use the notification centre for history
- No events from another site → you have no active role there → check the assignment
Frequently asked questions
Do these preferences apply to the whole organisation?
No. They are personal and do not change settings for other users.
Does disabling a notification delete the event?
No. It only changes delivery; the check or anomaly remains recorded in the app.
Related guides
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