Missing data: wrong active site or insufficient permissions

Wrong active site

Klyra shows data for the currently selected site: if you work across several sites, an order or an employee recorded at another site will not appear until you switch the active site from the selector at the top of the app.

Missing permissions

Some sections are visible only to people with the specific permission assigned, regardless of their general role: a floor manager without the inventory permission will not see the inventory section, even if they work on site every day.

• Check your role and assigned permissions in your profile
• An owner or administrator can check your actual permissions
• Permission presets can be customised per person

Active filters and date ranges

Reports and lists often have a default date or category filter applied: real data can look "missing" simply because the active filter excludes it, not because it does not exist in the system.

When it is really a technical problem

If you have checked site, permissions and filters and the data is still missing despite being sure it exists, report it with the ladybird button, describing exactly what you were looking for and where you expected to find it.

Cosa trovi in questa guida

• missing data
• wrong active site
• insufficient permissions
• multi-site
• finding data in klyra

Passaggi

1. Check the active site selected at the top of the app.
2. Switch site if the data you need belongs to another site.
3. Check in your profile which permissions have been assigned to you.
4. Ask an administrator to check your permissions if you suspect something is missing.
5. Check any active date or category filters on the screen.
6. Remove or widen the filters to see the full list.
7. If the data is still missing, report it with the ladybird button.

Problemi frequenti

• You cannot see an order recorded yesterday → the active site is different from the one where the order was created → switch site from the top selector.
• You cannot find the HACCP or inventory section → you are missing the specific permission → ask an administrator to check and grant it if needed.
• A report looks empty but you know the data exists → a narrow date filter is excluding the right period → widen the date range.
• A colleague sees more data than you at the same site → your permissions differ, even with the same role → compare the assigned presets together.

Domande frequenti

Guide collegate

• Invite people and set permissions
• Set up organisation and sites
• Reporting a problem with the ladybird button and tracking it